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Frequently asked questions about the SMART Program

How do I sign up for the SMART program?
If you are an owner or manager of your establishment, follow the steps on the ‘Manager’ (link) page to sign up for SMART. Employees must be signed up for SMART by their manager.

Do I have to get my entire staff together at the same time to participate in SMART?
No. SMART is available online, so your employees can take it when and where works best for them. This is also beneficial if you have high turnover in your place of business.

How long does it take to complete the program?
It takes approximately one hour to complete the SMART program

What if an employee changes work locations?
It is very easy to transfer a certified employee to a new establishment by contacting the SMART coordinator.

Can I customize SMART to my establishment’s policies?
Yes. You can customize policies on the manager side of SMART.

How will I know if my employees have gone through the training?
Employees have the opportunity to print off their certificate of completion for their/your records, or you can monitor the progress of all of your employees on the manager page.

How do my employees access the SMART program?
Employees can access SMART by following the link on the ‘Employees’ (link) page.

I know Alcohol and Tobacco Control endorses the SMART program, but how do they know that we have participated in it?
When 80% of your staff is certified through SMART, you can receive a certificate saying your establishment has been an active participant in SMART. You may also receive a certificate with 100% employee certification.

How do I get a discount on my insurance by using SMART?
United States Liability Insurance Company offers a 15% discount on liquor liability insurance with 100% employee certification. Other insurance companies may offer a similar discount. Our suggestion is to certify 100% of your employees with SMART and present this information to your insurance provider. The SMART Coordinator can provide a letter for your insurer if necessary.